When I am on a sales appointment, I often get asked: “when your installer shows up, what should I expect?” I feel that it is time to clarify this question and lay out exactly what I expect from my factory authorized installation crew while they are on the job, as well as what I expect from them before they leave the office for an install.
On the day of the install, you should receive a phone call from the installer or crew member letting you know when they will arrive at your home to proceed with the install. They should let you know that they will be the one in your home completing the work so that there is no question when they arrive at your home as to who they are and what they want. We will be posting an employee profile page on our website soon. This will enable you to familiarize yourself with our installers and their qualifications prior to your actual install date.
The installation crew should arrive in a clean and presentable manner, take time to explain to you the install process and give you an approximate time as to when the job will be completed. If necessary, floor coverings will be put in place at this time. Please remember, for safety reasons, that it is not always possible to put tarps on stairs. If there is a special consideration that needs to be taken on the stairs, the crew is prepared to do so in a safe manner.
Once the old equipment is disconnected, the crew will quickly remove it. They will clean the area around the old equipment as best as possible. The trucks are equipped with wet-dry vacuums to clean up the area in which they are working. The crew will take every precaution possible to ensure that the job site is left in better condition than when they arrived.
The plumbing and installation should look neat and straight. You can see some examples of the installs we have performed on our website, as well as our Facebook page. The crew member should ask if the location chosen for the equipment is acceptable. Sometimes we are limited on options as to where the equipment may be installed. However, if there are multiple options for locations, it is your decision to make.
Once the installation is complete, it is normal for the water to come out of the faucet with a strange color and/or odor due to turning the water off and back on. It is normal for there to be air in the lines and possibly have some plugged faucet screens. These can be cleaned quite easily by simply unscrewing them and rinsing them out.
After the new water treatment equipment is installed, we may leave it in a cycle, depending on the specific unit. We usually leave the iron filters in a cycle and set the softeners to regenerate that night. Generally speaking, the water may have a slightly discolored look and taste like plastic for a day or so. This is due to the fact that everything is new. I assure you that the taste will go away after the first regeneration. For the next couple days, if you have had an iron filter installed, it is normal to get a black ring in the toilet. This is just the media fines coming out of the iron filter itself. They will go away after the first few regenerations. After all of the residue is flushed out of the system, the water should be better tasting, smelling and feeling that you have ever experienced before.
This home in Howell, MI required a series of our Evolve equipment including a water softener, iron filter, and tannin unit. Not pictured, but also installed is an Ultrowater reverse osmosis drinking water system.
If for any reason you are not 100% satisfied with anything me or one of the representatives does, please feel free to contact myself at brad@awtworks.com or at the office anytime at (800) 273-9978.
Within the first month, a representative will be contacting you from Advanced Water Treatment to ensure that everything is going as expected with your new water treatment system and to address any questions that may have arisen since the installation. If there are questions, please do not hesitate to ask them. If needed, an Evolve Series certified technician will come out and go over the system with you again and check to make sure that everything is working properly. We want to be your water treatment company for life. We are here to earn your business, not take it for granted.
In the future, you can expect to hear from Advanced via a friendly phone call to make sure that your new water treatment system is providing you with the quality of water that you deserve. You never know where we may run into one of us. We love reuniting with our customers and hearing how well things are going with the equipment. I especially enjoy seeing the customers with whom we have been dealing with since I was a kid. I go into people’s homes frequently where the water softener that my dad put in in the 70’s is the oldest appliance in the home. It is an amazing feeling to know that our equipment is still there and most often the oldest thing in the home.
Advanced Water Treatment looks forward to being your water treatment company far into the future. We appreciate the confidence that you, our customers, have had in this organization for the last 38 years.
Cheers to better water, and a better quality of life!
