We have a twenty-plus-year-old Kinetico water softener that was not working properly. I called my local Kinetico dealer for service, their service tech came out and said it could not be repaired and had to be replaced. I was suspicious because he was here only for a short time. My neighbor suggested I call Advanced Water Treatment, which they had used for many years. Their technician Ray came out and diagnosed the problem almost immediately. He gave me an estimate for the repairs before he proceeded and explained the problem. It took him about half an hour to repair the system and suggested we manually regenerate both tanks several times to assure we have soft water in both tanks. The system has worked great since the repair! We appreciate Advanced Waters honesty and their ability to repair our softener. We are very impressed and pleased they could repair our system without us having to buy a new softener. We highly recommend Advanced Water Treatment
What Our Clients Say:
Recently my father was having problems with iron and arsenic in his house water. Since he has problems with his memory, I was asked to be the liaison in solving the problem. I contacted Advanced and was pleased with their work and their response. They kept in close communication through the process. My background is in chemistry and I was pleased that the owner was able to communicate highly technical information in a detailed way that made sense to me...translation....he knows his stuff. The technicians were forced to communicate everything twice (once to my dad) and again to me and they handled this potentially annoying situation with professionalism. Furthermore, they have solved the problem and were able to provide several alternative solutions in different price ranges. I would call them again.
“Service Was Great!”
Service was great and very prompt for information given during the visit.
Excellent communication, customer service and overall treatment of their customers; also super knowledgeable about all things water treatment!